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SWSAL (South West Smart Applications Ltd)

MCL is pleased to be part of the SWSAL (South West Smart Applications Ltd) Framework for Lot 14 – Consultancy Support for Concessionary Travel. Should you wish to make use of this Framework, please contact us or visit the website

Resources For Concessionary Fares

The following documents are either produced by MCL or are DfT publications

All our documents are available as downloadable files. If there is anything else you think would be useful, please contact us.


ENCTS Eligibility Guidance April 2013 (PDF)

Change in Age of Eligibility Guidance Note for TCAs (PDF)

Companion Travel (DfT Note) (PDF)

MCL Eligibility Notes (PDF)

Veterans Eligibility Guidance (PDF)


Acts of Parliament


1985 Act Explanatory Notes (PDF)

1985 Act (PDF)

2000 Act (PDF)

2007 Act (PDF)




Appeal Proforma 2012/13 (Excel)

Guidance For Appeals 2012/13 (PDF)

Summary of 2011/12 Appeal Determinations (PDF)


EU and UK Regulations


1986 Regulations (PDF)

2011 Regulations (PDF)

Eligible Services Order 2009 (PDF)

EU Regulation 1370 – 2007 (PDF)




Reimbursement Calculator 2024/25 (Excel)

DfT Reimbursement Guidance 2024/25 (PDF)

Reimbursement Calculator 2023/24 (Excel)

DfT Reimbursement Guidance 2023/24 (PDF)

Concessionary Travel Recovery Guidance 2022/23 (PDF)

Reimbursement Calculator 2022/23 (Revised) (Excel)

Reimbursement Calculator 2022/23 (Original) (Excel)

DfT Reimbursement Guidance 2022/23 (PDF)

Supplementary Concessionary Travel Reimbursement Guidance 2021/22 (PDF)

Reimbursement Calculator 2021/22 (Excel)

DfT Reimbursement Guidance 2021/22 (PDF)

Reimbursement Calculator 2020/21 (Excel)

DfT Reimbursement Guidance 2020/21 (PDF)

Reimbursement Calculator 2019/20 (Excel)

DfT Reimbursement Guidance 2019/20 (PDF)

Reimbursement Calculator 2018/19 (Excel)

DfT Reimbursement Guidance 2018/19 (PDF)

Reimbursement Calculator 2017/18 (Excel)

DfT Reimbursement Guidance 2017/18 (PDF)

Reimbursement Calculator 2016/17 (Excel)

DfT Reimbursement Guidance 2016/17 (PDF)

Reimbursement Calculator 2015/16 (Excel)

DfT Reimbursement Guidance 2015/16 (PDF)




Concessionary Travel Statistics 2016/17 (PDF)

Concessionary Travel Statistics 2017/18 (PDF)

Concessionary Travel Statistics 2018/19 (PDF)


Technical Notes


Concessionary Travel Explained (MCL) (PDF)



Technical Note 1 Calculation of The Normal Average Fare 2008 (PDF)

Technical Note 2 Audit 2008 (PDF)

Technical Note 3 Surveys 2008 (PDF)

Technical Note 4 Additional Capacity 2009 (PDF)

Technical Note 7 Estimates 2011 (PDF)


Covid-19 Recovery Strategy


Concessionary Travel Alternative Recovery Strategy 2022 (PDF)

National Bus Service Improvement Plans – Guidance to Local Authorities and Bus Operators (PDF)

Concessionary Travel Consultation – Call for Evidence (PDF)

DfT Letter to Bus Operators and Local Travel Authorities – Bus Recovery Funding (PDF)