Management & Administration

Management services involve the operation of a range of administrative and/or financial procedures on an out-sourced basis.

What are management services?

Put simply management services involve the operation of a range of administrative and/or financial procedures on an out-sourced basis.

MCL are market leaders in the specialist Management Services field, currently administering concessionary free travel schemes on behalf of 14 County and Unitary authorities with of the order of 107 million concessionary journeys per annum.

To view areas in which MCL is currently involved, please click here. Use of concessionary passes results in the need to reimburse some 270 transport operators totalling what will be in the order of £120million per annum. Data in support of the reimbursement payments is processed and checked by MCL, leading to the calculation of payments due.

MCL’s Management Services contracts to administer concessionary travel schemes, include:

  • Collection of electronic ticket machine data and manual returns from operators
  • Processing of operator reimbursement
  • Monitoring and audit surveys
  • Financial administration.

 

For more information about what these contracts involved, click here. For information on MCL’s current Management Services contracts click here.

Other similar areas where MCL’s experience and capability can be deployed in the Management Services context include the operation of integrated ticketing/revenue apportionment systems.